Managing effective knowledge transfer: an integrative framework and some practice implications

Goh, S. (2002). Managing effective knowledge transfer: an integrative framework and some practice implications. Journal of Knowledge Management, 6(1), pp. 23-30.

This article discussed knowledge transfer and how its effective management is important for knowledge development and competitive advancement in the field. Although the article did not focus on the higher education context, many of its arguments were highly relevant. An Integrative Framework for effective knowledge transfer was presented (p. 28) and factors important to encouraging knowledge transfer were identified. Most pertinent to the higher education context were the establishment of a collaborative and cooperative attitudes to knowledge sharing, based on trust. Cross departmental or multi-team collaboration was identified as ideal. Types of knowledge were also taken into account with tacit knowledge being optimally shared through interpersonal means such as mentoring, teamwork and chat rooms, etc. The kind of leadership offered was also important (e.g., rewards that emphasised shared success and that acknowledge all contributors) whereas unilateral decision-making, hierarchical organizational structures and silos didn’t support knowledge transfer.

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